Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Windermere | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last Updated: July 2026

Pharmacy Weight Loss Windermere is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Windermere is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Windermere, UK. We act as the Data Controller for all personal data collected through our services. As a regulated pharmacy, we are legally required to maintain accurate patient records and handle your information with the highest standards of care and confidentiality.

2. Data We Collect

To provide safe and effective pharmacy services, we collect the following types of information:

Personal details: Full name, date of birth, address, phone number, and email address
Health information: Medical history, current medications, weight, BMI, and clinical assessment responses
Payment information: Billing details processed securely through our payment provider
Order information: Prescription details, delivery preferences, and order history
Website usage data: IP address, browser type, pages visited, and device information collected via cookies

3. How We Use Your Data

We use your personal and health information for the following lawful purposes:

To assess your suitability for weight loss treatments and issue appropriate prescriptions
To process and dispatch your orders, with delivery completed within 1 working day of pharmacist approval
To maintain your patient records as required by pharmacy regulations
To communicate important updates about your treatment or orders
To comply with our legal obligations as a GPhC registered pharmacy
To improve our services and ensure patient safety

We will only contact you for marketing purposes if you have given us your explicit consent to do so, and you may withdraw this consent at any time.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Necessary for the website to function correctly
Analytical cookies: Help us understand how users navigate our site so we can improve it
Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data to third parties. However, we may share your information with trusted parties where necessary to deliver our services, including:

Prescribing clinicians: To conduct clinical assessments and issue prescriptions
Delivery partners: To fulfil your orders securely and promptly
Payment processors: To handle transactions securely and safely
Regulatory bodies: Including the GPhC and NHS, where we are legally required to disclose information

All third parties we work with are required to handle your data securely and in compliance with applicable data protection laws.

6. Data Retention and Security

We retain patient records for a minimum of 8 years in line with pharmacy and healthcare regulations. Your data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse. All staff with access to patient data are trained in data protection responsibilities.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. You also have the right to data portability and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us directly using the details below. We will respond to all data-related requests promptly and in compliance with our legal obligations.

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information is being handled, please contact us:

Pharmacy Weight Loss Windermere
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.